Mental Health Treatment Admissions

Financial Obligations

At Lindner Center of HOPE and Lindner Center of HOPE Professional Associates (collectively referred to as Lindner Center), we understand that dealing with the financial implications of mental illness can be difficult. That is why we are here to help. Together we can work through your financial obligations, insurance questions and payment options.

What insurance plans do you accept?

Insurance for hospitalization and other hospital-based services:

Insurance coverage can vary widely, and specific services covered are stipulated by each individual’s benefits plan. We strongly encourage individuals and/or families to call their carrier and verify coverage prior to receiving care at Lindner Center of HOPE.

In general, Lindner Center of HOPE accepts payment from major insurance carriers for hospitalization. Some other services, depending upon the patient’s coverage, may also be covered. A partial listing of insurance programs accepted at Lindner Center of HOPE for hospitalization and other inpatient services are listed here. Questions about your insurance can be directed to a Lindner Center of HOPE representative when you inquire about care at 513-536-HOPE (4673).

• Anthem
• Humana (Behavioral) (Includes Humana Choice/Gold Medicare Products)
• Medicare
• Medical Mutual
• Ohio Medicaid (ages 11 to 21 and 65 and over)
• Ohio PPO Connect/Ohio Health Choice
• United Behavioral Health (Includes Secure Horizons & AARP Medicare Products)
• Out of Network with all Marketplace plans**
• Regarding financial obligations for adolescent services provided by Cincinnati Children’s at Lindner Center of HOPE, most major insurance programs cover treatment services offered, with limited availability for non-Ohio Medicaid. Financial service representatives at Cincinnati Children’s are available to answer questions and assist families in obtaining insurance authorization or applying for financial aid programs. For questions regarding financial services, please call: 513-636-4427 and press option 9.

Insurance for Outpatient Services:

Lindner Center of HOPE Professional Associates accepts the following insurance plans:

• Anthem
• Humana (Behavioral) (Includes Humana Choice/Gold Medicare Products)
• Medicare
• Medical Mutual
• Ohio PPO Connect/Ohio Health Choice
• United Behavioral Health (Includes Secure Horizons & AARP Medicare Products)
• Out of Network with all Marketplace plans**

Registration staff will verify whether your insurance plan is in or out of network. Co-insurance, co-pays, deductibles, out-of-network balances, and fees for services not covered by insurance or elected as self-pay will be collected at the point of service. Fees vary by clinician and specialty. Please call 513-536-HOPE (4673).

Financing Options

Lindner Center of HOPE understands that financing options may be useful to patients and families as they consider how to manage diagnostic and treatment expenses. To that end, Lindner Center of HOPE evaluated some financing options that may be able to assist patients and families. Below are two lending companies, that have experience in assisting families in need of mental healthcare and addictions services. Lindner Center of HOPE provides information about each company, strictly as a resource for patients and families and is not affiliated with and/or endorsing either company.

Prosper Healthcare Lending

Prosper HealthCare Lending is the premier financing company in the behavioral health industry. With over $3 Billion borrowed and over 250,000 people empowered, this is a name and a program you can trust.

Here are some of the benefits you’ll receive with a loan from ProsperHealthcareLending:

• Immediate decisions for loans under $35,000
• Longer terms for lower monthly payments
• No collateral required
• No prepayment penalties
• Fast & easy loan inquiry process
• 100% Confidential

* Please note that Lindner Center of HOPE Professional Associates (LCOHPA) does not work with Prosper Healthcare Lending.

M-Lend Financial

M-Lend Financial has served the Medical Community for 20 years.

Here are some of the benefits you’ll receive with a loan from M-Lend:

• 0% APR for at least 12 months for qualified applicants
• No required payoff or back accrued interest charges
• Financing up to $50,000
• No pre-payment penalties
• Pay off your balance at any time
• Keep other credit lines available for emergencies or other important expenses

Apply online at: www.mlendfinance.com
Call: 888-474-6231

Financial Assistance

Lindner Center of HOPE (LCOH) recognizes that some patients requiring emergent services have limited financial resources. To help ease the burden of these healthcare expenses, Lindner Center will extend a discount off billed charges up to 100% to uninsured or underinsured patients for inpatient services who have –

1. Provided proof of residency in the state of Ohio;
2. Made a good faith effort to obtain insurance coverage if affordable coverage is available to them or apply for any government sponsored insurance programs they may qualify for; and
3. Demonstrated financial need due to limited income based on the most recently published Federal Income Poverty Guide (FPG) and total resources.

For patients requiring emergent services not meeting the criteria above, Lindner Center will extend a discount off billed charges. The amount of this discount will be determined annually based on Amounts Generally Billed to Insurance and Medicare. The current discount is 50% for medically necessary hospital services and 41% for medically necessary physician services for Ohio residents. Patients residing outside of Ohio, but in the United States, will receive a 25% discount on billed charges for medically necessary services.
Physicians providing services at Lindner Center, but not employed by Lindner Center are not covered under this policy. This includes physicians from University of Cincinnati Physicians, Children’s Hospital Medical Center and Compunet Lab Services Corp.

• Income
• Amount of Charges Discounted
• Income less than or equal of 200% of FPG
• 100%

2024 Household Size Federal Income Poverty Guideline Lindner Center of HOPE Guideline

Note: A dependent is defined as the patient’s spouse (regardless of whether they live in the home), and all of the patient’s children, natural, adoptive, or step, under the age of eighteen whose primary residence is the patient’s home. If the patient is under the age of eighteen, the “family” shall include the patient, the patient’s natural or adoptive parents (regardless of whether they live in the home), and the parents’ children, natural or adoptive under the age of eighteen who live in the home.

Income verification must accompany the application. Please provide proof of gross income for the last pay periods for each employer in the current year and a copy of page 1 of the most recent 1040 federal return. If you receive income from another source, such as child support, alimony, social security, pension, etc., please provide documentation of the amount and frequency of payment.

Click here for Financial Assistance Application. Spanish Version

If you meet the requirements stated above, and wish to apply for financial assistance, please print and fully complete the Financial Assistance Application.

Eligibility will be determined when the application and all supporting documents are received. LCOH will make a determination within 21 calendar days and will notify the patient by mail of their acceptance or denial. Incomplete applications will be automatically denied after 45 calendar days. Patients can resubmit a complete application at any time.

Our Financial Counselors are available to discuss the Lindner Center of HOPE Financial Assistance Program from 8am to 6pm Monday through Friday by calling (513) 536-0224.

This completed application along with income verification should be sent to the following address for processing:

Lindner Center of HOPE
4075 Old Western Row Road
Mason, OH 45040
Attention: Financial Counselor

Visitor Guidelines

The staff and employees of Lindner Center of HOPE sincerely welcome visitors to our facility. Providing the highest quality care and a safe environment for visitors and patients are our highest priorities. Please take a few moments to read this brochure and familiarize yourself with our visitation guidelines.

Your agreement to honor these guidelines while you support your loved one is essential to the treatment and recovery process. We have developed this brochure to help you feel more at ease while you are visiting Lindner Center of HOPE. If you have additional questions, please inquire at the Welcome Center or call (513) 536-HOPE (4673).

Visiting

It is part of our mission to assure that families and other supportive people are an integral part of the treatment and recovery process. To make visitation easier for patients and families, visiting hours at Lindner Center of HOPE are flexible. We encourage you to discuss the best visitation times with the members of the treatment team so that you can coordinate visits that work best for you and your loved one. Recommended visiting hours are between 6:00 p.m. and 9:00 p.m.

What insurance plans do you accept?

Insurance coverage can vary widely, and specific services covered are stipulated by each individual’s benefits plan. We strongly encourage individuals and/or families to call their carrier and verify coverage prior to receiving care at Lindner Center of HOPE.

Visitation Procedure

In order to ensure confidentiality of our patients, we use a system that requires visitors and callers to provide a 4-digit access code that is determined by the patient. This assures that only those visitors approved by the patient can contact them. Upon arrival at the Center, all visitors check in at the Welcome Center where you must provide the access code. Access will not be granted without the code.

Once you have signed in, you will be given a visitor badge and be provided with a secure locker to store purses , backpacks or other personal items. You can then proceed to the hospital unit where your loved one is staying and check in at the unit desk. Staff on the unit will assist you and will approve any items you brought with you. For the safety of everyone on the unit, items that are brought into the Center are subject to security clearance.

Telephones

Telephones are available to patients for general calls from 7 a.m. to 10:30 p.m. Telephones are not available during scheduled therapeutic activities. For the courtesy of all patients, calls are limited to 10 minutes. To reach a patient on an inpatient unit, please call (513) 536 HOPE (4673).

Items Not Permitted on the Premises

The following items are not permitted on the patient care units due to concerns of safety, health, or confidentiality.

• Alcohol, drugs and drug paraphernalia
• Weapons including knives, guns and ammunition
• Matches, lighters, smoking materials, tobacco products and smokeless tobacco products including E-Cigarettes
• Office/school supplies
• Sharps and needles of any kind including scissors, tweezers, knives, razors, nail clippers or metal nail files, safety/stick
  pins, knitting needles, tacks, keys or paper clips
• Any item with glass or made of glass
• Inappropriate clothing or clothing with strings or straps, including purses and bags
• Electrical appliances with cords and/or heat, such as blow dryers, curling irons, straighteners. Center provides a blow dryer for patient use
• Cellular phones
• Personal hygiene/grooming items
• Items containing Alcohol (including mouthwash)
• Latex balloons and gloves
• External food, beverages and gum except hard candy (requires a physician order)
• Plastic bags
• Candles, incense, or electric air fresheners
• Reading or viewing materials with a rating higher than PG-13
• Aerosol cans
• Luffa Sponges
• Make-up items are limited to five total and must not be glass
• String or elastic bands
• Medications
• Credit Cards, Money and/or other Valuables – will be secured by Protective Services
• Metal or wire hangers
• Sporting equipment/items
• Clothing/hamper bag
• Bedding from outside the Center unless there is a medical need, stuffed items such as toy animals.**

**Exceptions must be vetted by the treatment team. A physician order is required for these exceptions.

Click here for a printable detailed version.

Smoking

Lindner Center of HOPE hospital and outpatient areas are tobacco-free environments. There is no tobacco use permitted including the buildings, parking areas, or driveway.

Service Animals

If you are accompanied by a service animal, please let the receptionist know. All visitors with service animals are responsible for the animal’s behavior. Service animals may be restricted if they are disruptive and/or pose a direct threat to the health and safety of others.

Frequently Asked Questions About Admissions

What are admission criteria for acute inpatient care/hospitalization?
How long will I have to stay?
What should I pack for my stay?
What’s the difference between inpatient care and residential care?
When will I know my diagnosis?
What will my schedule look like?
What can I expect during a group therapy session?
What can I expect after discharge?
How much experience do staff members have in dealing with my issue?
What access will I have to family and friends?
How long can visitors stay?
What are meals like?
Are visitors able to eat with me?
Can I smoke?
Will someone introduce me to other patients?
How much free time will I have?
Can I contact my friends and family by phone?
How am I discharged?
Once I am home, what do I do to stay well?

What are admission criteria for acute inpatient care/hospitalization?

An individual admitted to a Lindner Center of HOPE patient care unit will have a principal diagnosis of a psychiatric disorder, excluding sex offender, criminal court, end-stage dementia, mental retardation, or sole substance abuse disorder. In addition, patients will meet at least one of the following criteria:

• Demonstrates a danger to self, others or property.
• Manifest major impairment in activities of daily living and in occupational functioning.
• Demonstrates continued decline in functioning manifested by impairment in ability to provide for his/her basic physical needs.
• Condition prevents him/her from benefiting from less intensive levels of care.

How long will I have to stay?

There are many factors unique to each patient that determine how long an individual is hospitalized on an acute unit. The goal is to make sure patients are discharged once they are stable and ready to transition either back home or to another appropriate treatment setting.

What should I pack for my stay?

For safety reasons, please pack only essential items including:

• Three to five changes of casual, comfortable clothing (Laundry facilities are available for use.)
• Three to five changes of undergarments and socks
• Shoes (including a pair of gym shoes)
• Pajamas, slippers and robe
• Sweater
• Grooming items

View restricted items list.

What’s the difference between inpatient care and residential care?

Inpatient Care: An individual admitted to a Lindner Center of HOPE inpatient acute care unit will have a principal diagnosis of a psychiatric disorder, excluding sex offender, criminal court, end-stage dementia, mental retardation, or sole substance abuse disorder. In addition, patients will meet at least one of the following criteria:

• Demonstrates a danger to self, others or property.
• Manifest major impairment in activities of daily living and in occupational functioning.
• Demonstrates continued decline in functioning manifested by impairment in ability to provide for his/her basic physical needs.
• Condition prevents him/her from benefiting from less intensive levels of care.

For the patient’s safety, the unit is kept locked and patients are closely monitored by staff at all times. The goal of inpatient care is stabilization and a return to basic functioning. Most insurance companies offer some coverage for acute inpatient care.

Residential Care, like Sibcy House: Residential Care as provided by Sibcy House at Lindner Center of HOPE provides a private and therapeutic environment for the diagnosis and treatment of persons with mental illness and those with mental health and addiction-related issues. The unit treats persons over the age of 18 who have the ability to provide financial resources for their stay. Private pay for this kind of care eliminates restrictions sometimes placed on care by third-party payers. The first step is a comprehensive diagnostic assessment, unrestricted by a third-party payer, that enables the treatment team to generate a very individualized and tailored treatment plan for the individual. Once treatment begins, patients can discuss their individual treatment stay with their treatment team and determine appropriate next steps.

Sibcy House is an open treatment environment and patients are voluntary and do not need acute services or stabilization. The expected length of stay for the intensive diagnosis is 6 days and the longer residential stay is 28 days.

When will I know my diagnosis?

You will receive ongoing feedback from your treatment team as it becomes available. Before discharge, we will give you a comprehensive explanation of your diagnosis and treatment plan. You are encouraged to ask questions at any time during your stay.

What will my schedule look like?

Your daily schedule will vary but will typically include individual and group sessions. Sessions may include cognitive and dialectical behavioral therapies as well as nutrition, substance abuse, anxiety, trauma, living skills, relapse prevention and spiritual enrichment. Since maintaining a regular exercise program is important to well-being, fitness activities will be offered as a part of your schedule.

What can I expect during a group therapy session?

In group therapy, most often led by psychologists, you will have the opportunity to support other guests in a confidential environment. Many find it comforting to hear that others are facing similar difficulties or have already worked through problems you may be experiencing.

You should feel free to contribute but will not be pressured to do so. During group therapy you’ll learn many new skills that will be beneficial to you after you leave.

What can I expect after discharge?

Every patient has a unique life experience related to their struggle with mental illness and they come to our program at various points in their personal journey. As such, clinicians approach each person individually, offering the most appropriate diagnostic tools and treatments. During your stay, you will begin to implement your treatment including medication management, individual and group therapies. Our goal is for you to leave with an accurate diagnosis and the tools you need to live a successful and enjoyable life.

How much experience do staff members have in dealing with my issue?

An extensive search was conducted to hire clinical care providers on the units. Each staff member has the experience and the compassion to work with every patient and their individual needs and circumstances.

What access will I have to family and friends?

Family and friends are welcome to visit. Recommended visiting hours are between 6:00 p.m. and 9:00 p.m. Visitors will be asked to check-in at the Welcome Center where they must provide an access code that you provide to them. Visitors will be asked to put purses or handbags in a secure locker provided for them. Once on the unit, they will need to check in with the main desk to have any items they’ve brought with them approved.

How long can visitors stay?

A visit of longer than two hours should be discussed in advance with the treatment team. Visitors should be kept to a number that does not disturb others. If the visit is moved into a patient’s room, the number of visitors should be kept to four or less, and we require that the door to the room be kept open. At times it may be necessary to limit visitation to maintain unit safety. Visitors under 18 will be supervised by a responsible adult. This includes being within view, and in listening distance, of all conversations.

What are meals like?

You will enjoy your meals in the dining room although there may be times that you will eat in the common area on the unit. You’ll make your own selections from our chef-prepared menu items. A dietitian is available to assist you with specific dietary requirements or requests. Snacks are available at the nurses’ station but food cannot be eaten or stored in your room. Food or drinks brought into the unit must be approved by a treatment team member.

Are visitors able to eat with me?

Yes, as long as it is deemed appropriate by your treatment team. Visitors may purchase meals from the dining room to eat with you.

Can I smoke?

Lindner Center of HOPE is smoke-free. If you would be interested in initiating a smoking cessation program during your stay we would be glad to assist you.

Will someone introduce me to other patients?

Yes, you will be introduced to other patients. You will also get to know them during group sessions and meals. We find that Lindner Center of HOPE patients are very supportive of one another.

How much free time will I have?

Prepare to be busy. The goal is to assist you in stabilization and prepare you to transition back home or to another appropriate treatment setting.

Can I contact my friends and family by phone?

As approved by unit staff, you will be able to talk to loved ones by phone.

How am I discharged?

When it is time for you to return home, your treatment team will provide you with a discharge plan including instructions for ongoing care. If you do not have a psychiatrist, therapist and support group in place, we will help you with this and make certain all of your appointments are scheduled before you leave. We will also make certain that the treatment plan started at Lindner Center of HOPE will be continued in the outpatient setting. Before you leave we will also give you any needed prescriptions.

Once I am home, what do I do to stay well?

We want you to leave feeling you have the skills to remain well and to live a fulfilling and productive life. While being treated at Lindner Center of HOPE, you will learn relapse prevention techniques, including medical management and coping skills, to help you prepare for returning home. Please feel free to call us, if you have any questions or concerns.