Visitor Guidelines

Visitor Guidelines

The staff and employees of Lindner Center of HOPE sincerely welcome visitors to our facility. Providing the highest quality care and a safe environment for visitors and patients are our highest priorities. Please take a few moments to read this information and familiarize yourself with our visitation guidelines.

Please note that visitor guidelines may vary based on the unit your loved one is on.

Your agreement to honor these guidelines while you support your loved one is essential to the treatment and recovery process. We have developed these guidelines to help you feel more at ease while you are visiting Lindner Center of HOPE. If you have additional questions, please inquire at the Welcome Center or call 513 536-HOPE (4673).


It is part of our mission to assure that families and other supportive people are an integral part of the treatment and recovery process. To make visitation easier for patients and families, visiting hours at Lindner Center of HOPE are flexible. We encourage you to discuss the best visitation times with the members of the treatment team so that you can coordinate visits that work best for you and your loved one. Recommended visiting hours are between 6:00 p.m. and 9:00 p.m. Recommended visiting hours for Adolescent Inpatient are 5:00 p.m. to 8:30 p.m.

Visitation Procedure

In order to ensure confidentiality of our patients, we use a system that requires visitors and callers to provide a 4-digit access code that is determined by the patient. This assures that only those visitors approved by the patient can contact them. Upon arrival at the Center, all visitors check in at the Welcome Center where you must provide the access code. Access will not be granted without the code.

Once you have signed in, you will be given a visitor badge and be provided with a secure locker to store purses , backpacks or other personal items. You can then proceed to the hospital unit where your loved one is staying and check in at the unit desk. Staff on the unit will assist you and will approve any items you brought with you. For the safety of everyone on the unit, items that are brought into the Center are subject to security clearance.


Telephones are available to Lindner Center of HOPE patients for general calls from 7 a.m. to 10:30 p.m. Patients on Cincinnati Children’s Inpatient Unit have limited phone access but are permitted to receive calls between 8:00 a.m. and 8:00 p.m. Telephones are not available during scheduled therapeutic activities. For the courtesy of all patients, calls are limited to 10 minutes. To reach a patient on an inpatient unit, please call 513 536 HOPE (4673).


During the course of your visit, you may acquire confidential patient information. This information, including a patient’s presence at the Center, is to be kept in the strictest confidence. No patient information will be discussed with or provided to any person, other than with members of the treatment team as a part of the treatment process. Please use discretion when discussing patient information with the treatment team, being certain that you are speaking in a private area and that you are speaking with the appropriate members of the treatment team.


Lindner Center of HOPE hospital and outpatient areas are tobacco-free environments. There is no tobacco use permitted including the buildings, parking areas, or driveway.

Service Animals

If you are accompanied by a service animal, please let the receptionist know. All visitors with service animals are responsible for the animal’s behavior. Service animals may be restricted if they are disruptive and/or pose a direct threat to the health and safety of others.

Items Not Permitted on the Premises

The following items are not permitted on the acute patient care units due to concerns of safety, health, or confidentiality. Sibcy House and Williams House apply some variations in these guidelines. Check with staff for more information.

  • Any Items Restricted by Law
    • Alcohol, Drugs and Drug Paraphernalia
    • Weapons including Knives, Guns and Ammunition
    • Matches, Lighters, Smoking Materials, Tobacco Products, Smokeless tobacco products including E-Cigarettes
  • Office/School Supplies Brought From Home (Supplies will be provided by the Center for offered activities):
    • Scissors
    • Spiral Notebooks
    • Staples and pencil sharpeners
    • Pens or Pencils (includes mechanical)
    • Whiteout
  • Sharps and Needles of any kind including scissors, tweezers, knives, razors, nail clippers or metal nail files, safety/stick pins, knitting needles, tacks, keys or
  • Any item with glass or made of glass
  • Inappropriate Clothing:
    • Items with Advertisement of Drugs and Alcohol
    • Clothing that is torn
    • Clothing that is revealing or imprinted with inappropriate messages on drugs/alcohol, or disrespectful to others
    • Revealing Clothing, including but not limited to: Hot Pants, Short Shorts, Tank Tops, High Heeled Shoes, Steel Toe Shoes
    • Shoe Laces, Suspenders, Belts, Scarves, Ties, Pantyhose, Stockings, Elastic Socks, clothing with strings that are detachable (i.e. drawstring pants
      or hooded clothing items), however the hooded sweatshirt may be worn once the string(s) are removed
  • Electrical Appliances with cords and/or heat, such as blow dryers, curling irons, straighteners. Center provides a blow dryer for patient use.
  • External food and beverages including hard candy and gum
  • Cellular Phones
  • Any devise that can capture picture or video or record voice
  • Items containing Alcohol (including mouthwash)
  • Latex Balloons and gloves
  • Plastic Bags
  • Candles or Incense, electric air fresheners
  • Inappropriate reading material or viewing materials or media with a rating higher than PG-13
  • Aerosol Cans
  • Purses or Bags with Straps
  • String of any kind (includes hooded sweatshirts)
  • Elastic Bands including but not limited to head bands, hair ties with metal clip, scrunchies, exercise bands
  • Medications
  • Metal or Wire Hangers
  • Sporting Equipment/Items
  • Clothing/Hamper Bag
  • Credit Cards, Money and/or other Valuables – will be placed in the Protective Services Office
  • Luffa sponges
  • Make-up items are limited to fi ve total and must not be glass
  • Bedding from outside the Center unless there is a medical need, stuffed items such as toy animals.

**Exceptions must be vetted by the treatment team.

A physician order is required for these exceptions.

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