Visitor Guidelines

Visitor Guidelines

The staff and employees of Lindner Center of HOPE sincerely welcome visitors to our facility. Providing the highest quality care and a safe environment for visitors and patients are our highest priorities. Please take a few moments to read this information and familiarize yourself with our visitation guidelines.

Please note that visitor guidelines may vary based on the unit your loved one is on.

Your agreement to honor these guidelines while you support your loved one is essential to the treatment and recovery process. We have developed these guidelines to help you feel more at ease while you are visiting Lindner Center of HOPE. If you have additional questions, please inquire at the Welcome Center or call 513 536-HOPE (4673).


Visiting

It is part of our mission to assure that families and other supportive people are an integral part of the treatment and recovery process. To make visitation easier for patients and families, visiting hours at Lindner Center of HOPE are flexible. We encourage you to discuss the best visitation times with the members of the treatment team so that you can coordinate visits that work best for you and your loved one. Recommended visiting hours are between 6:00 p.m. and 9:00 p.m. Recommended visiting hours for Adolescent Inpatient are 5:00 p.m. to 8:30 p.m.


Visitation Procedure

In order to ensure confidentiality of our patients, we use a system that requires visitors and callers to provide a 4-digit access code that is determined by the patient. This assures that only those visitors approved by the patient can contact them. Upon arrival at the Center, all visitors check in at the Welcome Center where you must provide the access code. Access will not be granted without the code.

Once you have signed in, you will be given a visitor badge and be provided with a secure locker to store purses , backpacks or other personal items. You can then proceed to the hospital unit where your loved one is staying and check in at the unit desk. Staff on the unit will assist you and will approve any items you brought with you. For the safety of everyone on the unit, items that are brought into the Center are subject to security clearance.


Telephones

Telephones are available to Lindner Center of HOPE patients for general calls from 7 a.m. to 10:30 p.m. Patients on Cincinnati Children’s Inpatient Unit have limited phone access but are permitted to receive calls between 8:00 a.m. and 8:00 p.m. Telephones are not available during scheduled therapeutic activities. For the courtesy of all patients, calls are limited to 10 minutes. To reach a patient on an inpatient unit, please call 513 536 HOPE (4673).


Confidentiality

During the course of your visit, you may acquire confidential patient information. This information, including a patient’s presence at the Center, is to be kept in the strictest confidence. No patient information will be discussed with or provided to any person, other than with members of the treatment team as a part of the treatment process. Please use discretion when discussing patient information with the treatment team, being certain that you are speaking in a private area and that you are speaking with the appropriate members of the treatment team.


Smoking

Lindner Center of HOPE hospital and outpatient areas are tobacco-free environments. There is no tobacco use permitted including the buildings, parking areas, or driveway.


Service Animals

If you are accompanied by a service animal, please let the receptionist know. All visitors with service animals are responsible for the animal’s behavior. Service animals may be restricted if they are disruptive and/or pose a direct threat to the health and safety of others.


Items Not Permitted on the Premises

The following items are not permitted on the acute patient care units due to concerns of safety, health, or confidentiality. Sibcy House and Lindner Center of HOPE’s specialized Adolescent Diagnostic and Treatment Program apply some variations in these guidelines. Check with staff for more information.

  • Alcohol, drugs and drug paraphernalia
  • Weapons including knives, guns and ammunition
  • Matches, lighters, smoking materials, tobacco products and smokeless tobacco products
  • Office/school supplies
  • Sharps and needles of any kind including scissors, knives, razors, nail clippers or metal nail files, safety/stick pins, knitting needles, tacks, keys or paperclips
  • Inappropriate clothing or clothing with strings or straps, including purses and bags
  • Electrical items
  • Cellular phones**(use for retrieval of contact numbers only), computers, pagers, cameras and any other devise that can capture picture or video
  • Personal hygiene/grooming items:
  • Talcum powder
  • Shower scrunchies
  • Mouth wash with alcohol
  • Latex balloons
  • Food and beverages, including candy and gum
  • Plastic bags
  • Candles or incense
  • Reading or viewing materials with a rating higher than PG-13
  • Aerosol cans
  • Glass picture frames or vases
  • String or elastic bands
  • Medications
  • Collectible cards
  • Metal or wire hangers
  • Sporting equipment/items
  • Clothing/hamper bag
  • Musical instruments